Published August 19th, 2013 by

I was going to write a wedding post today, but then something else came up.

Amelia, Jenni, Matt and I went to the Lynx game last night. Amelia and I hadn’t been for a couple of weeks and Matt and Jenni were going for their first time. Groupon was our friend and I grabbed tickets for the four of us a while back. Seats were decent enough, game was awesome (if you’re a Lynx fan) and I got a megaphone! All in all, it was a pretty great game.

The Lynx handed the New York Liberty a 31 point loss. I figured it would be a blowout no matter who they were playing, because the Lynx were riding a three game losing streak and they were starting to get mad. It could have been the Miami Heat coming into Target Center last night and they would have probably gotten blown out of the water. The Liberty just happened to be a subpar team that got their ass handed to them.

I was reminded last night that Bill Laimbeer was the head coach of the Liberty. Fun Fact: Laimbeer coached the Detroit Shock for a few years before resigning so he could pursue a head coaching job in the NBA. Didn’t happen and assistant coach was the best he could do. He came back to the WNBA this year to coach the Liberty and did the best he could to pull over all of his old Shock players on the team, to perhaps think he was going to win another championship like he did back in the day.

And then Laimbeer spouts off after the game with this:

“I was a little disappointed when they left Maya Moore in the game to try and get player of the week again when the game was out of control. She should get hurt for that.”

Here’s the deal – Maya scored the first couple of baskets of the game and she was shooting lights out from behind the three-point line. She scored 28 points and, yes, played more than the rest of the starting five. But when you’re shallow on guards that can handle the ball and score, your first person off the bench is injured and you’ve got two forwards still nursing injuries, you might have to play your star a little extra.

Bill Laimbeer’s been an unnecessarily brutish crybaby since his days in the 80s. I don’t expect him to change now, but wish injury on any player is the most unprofessional, uncouth thing you can do as a head coach. His comments are completely uncalled for even if he was just upset because of a loss. His team is in next to last place in the Eastern Conference. Acting like a jerk isn’t going to improve that record. Maybe shutting up and actually coaching would.

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Bill Laimbeer ’bout to box with Will Perdue.

 

 

Published March 19th, 2013 by

I slept for the first 5.5 hours of my 35th birthday, as one is wont to do from midnight until the time where the city snow plows start clearing the main street in front of your hours. That could only mean one thing – BIRTHDAY SNOWSTORM. I woke up, got ready for work, and realized a certain puppy and chewed the plastic nubbins off my work shoelaces – on BOTH shoes. She’s efficient if nothing else. And then I get to work and realize the Powerade Zero I brought is fruit punch and ew.

A little bit later, Amelia found out the lady that we’re working with at our wedding location had a bunch of anti-gay, Obama’s a foreigner, people on welfare get free iPhones shit on her Facebook. And that’s cool – you can have your own opinions. For instance, she also likes Michele Bachmann. I’d rather see which falls faster from the top of a mountain – a penny or Bachmann. And that’s okay. However, I’m also not in the business of trying to host Michele Bachmann’s wedding at a location that’s trying to really build up the amount of venues they have.

The internet was all like — EMAIL HER BOSS AND GET HER FIRED AND DEMAND A DISCOUNT AND  (figuratively) BURN HER AT THE STAKE and blah, blah, blah. And sure, that would have been an option. However, you attract more bees with honey, as my step-grandpa used to say. He was a plumber that spent several years in the Marines, so I’m sure he dealt with some real assholes. I figured he’s right.

And, yeah, it’s our wedding and, yeah, we shouldn’t have to educate an adult on equality just so we can get comfortable getting married. But in the words of the great Macklemore: “No law’s going to change us. We have to change us”.

I gave it a few hours. This wasn’t an opportunity to put someone on the spot or to get someone fired or to use someone’s ignorance against them. And my blood was seriously boiling.

I emailed the owner of our wedding venue  yesterday afternoon, stating very clearly that there was no need to discipline anyone, but more of an issue of creating awareness for your company and your brand. People tie a strong correlation between the image your employees present to the public and what your company is all about. Duh.

While we were at dinner celebrating the big 3-5, I got a phone call from the site coordinator whose Facebook. She was audibly upset and wanted to talk immediately. I obviously wasn’t available and told her I’d call her today.

I happened to check my email just after she called and the owner had responded back very quickly and was exactly what I needed to hear to feel more comfortable with continuing to host our location there. All was well and my confidence level in one of the biggest says of our lives happening at this location had been restored.

And then, this morning while I was in the middle of writing this very blog post, the coordinator wrote me back. She copied the owner and she copied Amelia and she was so extremely defensive. She was defending herself against accusations I’d never even made. She wanted to point out that she could have given our day away to someone else when the asked about it, but she didn’t. (Ooooh.) And my favorite – she also pointed out that her personal Facebook account reflects her personal beliefs and I’m trying to force people to have the same beliefs at me.

Now, hold it right there, Crabby Pants. I never said you were disrespectful. I emailed her boss because if my employees were publicly talking shit about specific group of customers that we service, I’d be absolutely horrified. I don’t care if she wants to be in favor of pooping in public. I was just asking for a little guarantee that the person in charge of coordinating the vendors, the food and overall location isn’t rude to my LGBTQ-supporting wedding goers or my non-white wedding goers that may or may not be “foreigners”. Not too much to ask for the chunk of change we’re dropping on this here thing, you know what I’m sayin’?

She also said in her email that she enjoys working with diverse groups of people and that’s what makes her job so fun. I totally believe that. I really do. And that’s what has me holding out hope for this whole situation.

I wrote her back – copying everyone in the world, since that’s what she thought she needed to do – and remained calm and professional, letting her know we’d moved on now that we’d gotten assurance that things would be handled professionally and without issue, we were solid and that we’d moved past this issue.

And I’m hoping that ties it all up in a nice little bow. Because if there’s no little bow when it comes time for our wedding, I will be the exact opposite of merry and bright.

I didn’t name any location or any person right now, because I’m giving things the benefit of the doubt. It’s my hope that this gets all cleared up and I can recommend this location to everyone, because seriously, you guys – it’s so super cool. 

Published November 7th, 2012 by

I woke up this morning to find out that two extremely discriminatory amendments that were on Minnesota’s ballot last night were shot down statewide. I knew I liked this state. I had to go to bed before the results and even before Obama’s speech, because I was fading fast and had to be at work early. I’m very proud of my adopted home state and I’m very proud of my country.

The last few weeks have really opened my eyes to the actual hatred people have towards Obama. Was I a fan of Romney? No, but I wasn’t going to move out of the country should he get elected and I certainly wasn’t going to group in all the people that voted for him and call them idiots or assholes. I’ve found out that multiple members of my extended family have deemed it okay to do that. Needless to say, I’m a few Facebook friends short lately and I’m okay with that. I don’t have anything against them for who they cast their vote for, but I will not be chastised in that manner for decisions I made.

I voted for Obama and I’m proud that I did. I’m proud of you for voting, whether it was for Obama or Romney or my left pinkie. You voted and that’s important. Do I disagree with people who voted “yes” on the state amendments that were on the ballots here? Yep, I do. Very strongly so. But I don’t hate you or think you’re a moron. I just wish I knew why you thought that way, so I could better understand things.

Let’s move forward. Let’s not call each other douchebags because we disagree. We get to do that. You guys probably hate my hair right now; I don’t hate you for that or think you’re less of a person. In fact, if you asked me today, I’d probably agree with you, too.

Published August 14th, 2012 by

I’ve had two instances over the past week of absolutely horrible customer service experience from two local companies. Mind you they’re large local companies, so my boycott may not have much effect, but it’s fully in place.

The first of those two experiences:

I went into a large electronics retail store two weekends ago to see about a new cell phone. Sure enough, I could get the one I wanted to get for free! Well, why not, right? The sales girl sets all up, but it’s showing it’s going to cost $299. (UH, PASS.) She apologizes profusely and between she and a guy at the customer service desk, they get it down to zero again and even upgrade my shipping to priority for the situation. Not necessary, but very much appreciated.

I get the phone two days later. I’m ecstatic to activate it, since I had been completely phone-less for three days at this point due to a phone nobody could figure out how to fix. I put in the SIM card that came inside the sealed box with my phone and called the required number to activate my phone. Sounds easy enough, right? Not the case, my friends.

I waited on hold for 27 minutes while the customer service rep tried working with T-Mobile to figure out what was going on. Turns out the SIM card I was sent (inside the sealed box) was already in use somewhere. Me = annoyed. It was going to take 48 hours in order for them to “release” it. This is where I start to feel rage.

The Best Buy… I mean, large electronics retailer customer service rep gets back on the phone and says there’s nothing she can do from her end, but suggest I go to a Best Buy store or a T-Mobile retail location to get a new SIM card. It’s 8:48pm at this point, so my ladyfriendfiance and I jump in the car and fly to the closest location of this large electronics retailer. We get there and they don’t carry SIM cards for my mobile provider in any of their retail stores. And haven’t since October 2011. Huh.

I call the customer service department back and talk to some guy. He’s pleasant enough. I explain the situation to him and how frustrating it is, since I ordered the phone because I needed and now had to wait to use it. (I was maybe a little impatient about the whole phone thing, but my main thing was that the person before had told me incorrect information and was kind of snotty/rude/uninformed about anything.)

The guy asks me if I’m looking for compensation. I say, “No. Not really. I’m just trying to tell you that there should be some more training in your department so I don’t have to go on a wild goose chase around the metro area for something that doesn’t exist.” He “understands my frustration” and puts me on hold to talk to the first rep. Comes back to the phone to tell me that she says she didn’t tell me to go to the retail store. And that infuriates me to no end.

I rant a bit, never swearing or raising my voice because when you do that, they get to hang up on you. He puts me on hold because he wants to check with his manager about compensation for me. He comes back and tells me there’s no compensation available. Okay. I don’t care. And I tell him that.

He blames my mobile provider and tells me it happens regularly. No, that was not the right thing to say, pal. I express my concern that they keep doing business with a company that sends out products that consumers can’t immediately use. He places more blame on the mobile provider about three more times. I don’t care at this point, because I just want to use my effin’ phone and it’s way too close to my bedtime to be dealing with this.

It was just crappy service and I can’t deal with that. The next day, I pop in another SIM card that I had at work and everything worked just fine without having to even call anyone. My phone’s been awesome since then.

Note: I’ve worked in this same call center before. The exact one. So, I know how it works. I wasn’t asking for anything at all except a positive customer service experience, which I feel everyone should get with any retailer, restaurant, etc.

Published July 30th, 2012 by

I try not to get overly riled up about anything in the news. It doesn’t mean I don’t care. It just means that if I did get super mad about all the things that I feel that passionately about, I’d be angry all the time and put off such bad energy that the guy operating the crane in the construction site across from my office would probably start crying and end up dropping a large beam on my building. Nobody wants that.

In recent local news, a pit bull mix was taken from his yard and/or squeezed out of the fence and wound up with some unexplained injuries. Regardless of what happened, it’s a horrible, horrible thing to have happen to your pet. However. (In your head, you should have heard a very exasperated sigh.)

Don’t ever leave your dogs alone. Ever. People will steal your dog. When Riley was a puppy, someone broke into the house where he was staying at the time and tried to tie a leash around his neck so they could take him. They likely thought he was a pit bull and thought they’d be super bad ass, but when they realized he takes treats with his lips like a cow and gets upset if he doesn’t have a pillow to put his head on, they probably would have beat the crap out of him. People are really stupid.

Now, at 71 pounds, Riley’s a full grown adult, but he still looks intimidating. I live in a neighborhood where it’s nice to have an intimidating dog, but it’s also a little bit of a status thing, too. In North Minneapolis, lots of people are out walking their bully breed dogs and I’m sure they’e in high demand when they look as healthy as Riley. He’s pretty protective of his yard and doesn’t even like it when our 83 year old neighbor is out there watering his plants eight times a day. Give the right person the right snack or treat and Riley probably wouldn’t hesitate to go with them, you know?

And little June could be swiped up with one opening of a gate, shoved in a bag, and easily walked away with. She can slip under the gate in 2 seconds and she doesn’t care if we’re in the backyard when she does it. She gets bored with the gigantic yard we have and needs to see what’s outside of the gate. She’s a master at finding holes she can slip through and I guarantee she would never know where to come back. Someone would find her on the road, realize she’s an adorable puppy, and change her name to something like Jezebel and we’d never see her again. Or who knows – there could be fox or wild turkey or rabid owl in the backyard just waiting to snatch her up for one heck of a dinner.

All I’m saying is hang out with your dogs when you let them outside. It’s good for you to get some sun. And what kind of an example are you setting for them if you make them go pee in the rain, but you won’t even stand out there and wait for them? Come on.